📌 START HERE: How to Use the Patient Support Forum
A quick tour: boards, topics, replies, profiles, notifications, messages, points and badges. Basically, "where the bloody hell is everything?"
📜 Community Rules: The Short Version
The readable rules rather than duplicating the full T&Cs. Respect people, no bullying, no sales, no sourcing, protect personal information, approved promotion only, report problems rather than starting World War III in the comments.
🚨 How to Report a Post, Comment or Member
Exactly what to do, what happens after a report and: don't engage, screenshot if appropriate, report it, let the admins deal with it.
🏅 Points, Badges & Member Levels Explained
What points are, how they're earned and what the badges mean: Admin, Moderator, Top Poster, Verified Patient and Donator. Also make clear that badges don't make someone's medical advice more authoritative.
🟣 How Patient Verification Works
Explain why verification exists and how to request it, but don't publicly publish the exact evidence/checking criteria. No need to hand out the answer sheet.
💬 Posting, Replying & Forum Etiquette
Where to post questions, staying roughly on topic, searching before duplicating threads, disagreeing without being a knob, and remembering there is a human being behind the username.
🔒 Privacy & Staying Safe Online
What not to show in photos/screenshots, prescription labels, addresses, personal details, unsolicited DMs and scams.
📣 Advertising, Promotion & Business Accounts
Prior admin approval required. Patient Support only allows vetted/approved businesses or partners to promote. No agreement = no promo.
🛠️ Something Not Working? Website Help
Broken buttons, login problems, missing points, notification issues, profile problems etc. Give them somewhere to report technical gremlins instead of posting them everywhere.
👮 Meet the Admin & Moderator Team
Who does what, how to contact the team and a reminder that admins are volunteers and not Medicann employees.